Merchant Dispute Status Values

Possible values of the status

First Chargeback

Status Value	Description
first_chargeback_under_review	First chargeback - pending evidence: The acquiring bank has initiated the first chargeback, awaiting the merchant to review and submit rebuttal evidence
first_chargeback_evidence_submitted	First chargeback - evidence submitted: The merchant has submitted rebuttal evidence, awaiting the issuing bank's ruling
first_chargeback_won	First chargeback - won: The ruling favors the merchant, funds returned to the merchant
first_chargeback_cancelled	First chargeback - accepted refund: The merchant accepts the refund and withdraws the rebuttal
first_chargeback_expired	First chargeback - expired: The merchant did not respond within the required timeframe
first_chargeback_invalid	First chargeback - invalid: The chargeback has been deemed invalid (e.g., rejected by financial review)

Pre-Arbitration

Status Value	Description
pre_arbitration	Pre-arbitration: The cardholder disputes the first chargeback ruling and initiates the pre-arbitration process (Visa/Mastercard second dispute pre-procedure)

Arbitration

Status Value	Description
arbitration_under_review	Arbitration - pending evidence: The card scheme has filed the arbitration case, awaiting the merchant's response
arbitration_evidence_submitted	Arbitration - evidence submitted: The merchant has submitted arbitration rebuttal evidence
arbitration_won	Arbitration - won: The card scheme's ruling favors the merchant
arbitration_lost	Arbitration - lost: The card scheme's ruling favors the cardholder, funds settled to the cardholder
arbitration_cancelled	Arbitration - cancelled: The arbitration case has been withdrawn
arbitration_expired	Arbitration - expired: The merchant did not respond to the arbitration within the required timeframe
arbitration_invalid	Arbitration - invalid: The arbitration request has been deemed invalid